Privacy Policy

Effective date: 1 January 2025 · SVAN Tech Consultancy Pty Ltd · ABN 60 702 595 293

1. About this policy

SVAN Tech Consultancy Pty Ltd (ABN 60 702 595 293) is committed to protecting the privacy of our clients, website visitors and other contacts. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who we are

We are a technology consultancy based in Perth, Western Australia, providing advisory, project and support services to businesses of all sizes. All references to "we", "us" and "our" in this policy refer to SVAN Tech Consultancy Pty Ltd.

3. Information we collect

We only collect personal information that is reasonably necessary for our business activities. This may include:

• Your name, position and business name;
• Your email address and business address details;
• Details of your enquiry, project requirements or quote request;
• Information relevant to the delivery of consulting services you engage us to provide;
• Billing and invoicing information necessary to process payments;
• Records of communications between you and our team.

We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary and you have consented, or the collection is otherwise permitted or required by law.

4. How we collect information

Personal information is generally collected directly from you when you:

• Submit an enquiry or quote request through our website;
• Contact us by email;
• Enter into an agreement with us for consultancy services;
• Interact with us at meetings, workshops or industry events.

We may also collect limited technical information when you visit our website, such as browser type, device type and pages visited, to help us improve the site.

5. Why we collect information

We use personal information to:

• Respond to your enquiries and prepare quotes;
• Provide technology consultancy services to you;
• Manage our client relationships, projects and engagements;
• Issue invoices and maintain accurate business records;
• Comply with our legal and regulatory obligations;
• Improve our services and website.

We will not use your personal information for purposes unrelated to these functions without your consent, unless permitted by law.

6. Disclosure of information

We respect your personal information and do not sell, rent or trade it. We may disclose personal information to:

• Trusted service providers who assist with hosting, email, cloud storage, invoicing or website analytics, under contractual confidentiality obligations;
• Professional advisers (such as accountants or legal advisers) where reasonably required;
• Government agencies, regulators or law enforcement bodies where required or authorised by law.

7. Overseas disclosure

Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

8. Cookies and analytics

Our website may use cookies and similar technologies to support site functionality and measure general usage patterns. You can configure your browser to refuse cookies, although some parts of the website may not function as intended.

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including access controls and secure storage practices. We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, to meet legal and record-keeping obligations, and to protect our lawful interests. When information is no longer required, it is securely destroyed or de-identified.

10. Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete. To make a request, please email ceo@svantechconsultancy.site. We will respond within a reasonable timeframe. In some circumstances, we may decline a request where permitted by the Privacy Act; if so, we will explain why.

11. Making a privacy complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us by email at ceo@svantechconsultancy.site with details of your concern. We will acknowledge your complaint promptly and investigate it fairly and thoroughly.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

12. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their own privacy policies before providing any personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, along with the effective date shown above.

14. How to contact us

For any questions about this policy or our handling of personal information, please contact:

Read our Terms & Conditions · Contact our team · Request a quote